Payment:

payments are made by SQUARE (Safe mode of payment for both parties).  Mala Marina is a company established in Quebec, Canada, therefore   5% federal and 9.5% sales tax will be charged on all purchases.

Cancellation policy:

You have 24 hours to cancel any order.

Shipping costs:

The shipment is made by Canada post within 3 to 5 business days. The product is packaged in a padded envelope or a solid cardboard box (depending on the quantity of items), with a delivery confirmation label. The minimum cost is $6 per shipment in North and South America.  For other continents, the minimum cost is $12 (we are not responsible for the customs charges required by your country).  If there is additional charge due to the items purchased, you will be notified of the additional amount before shipment.  Payment of excess shipping charges will be required before shipping.

The client is responsible for providing accurate shipping information. If the item is to be shipped to a third party, please specify it in the “note to the seller”.  Each item will be packaged in an organza gift pouch.

If you wish to have your order shipped to you before a certain date, please specify, I shall do my best to meet your requirement.

Refunds and exchanges:

I want you to be a satisfied customer!  If you are not, before returning the article, you must notify me immediately so that I can find a satisfactory solution.  The return must be done within 10 days of receiving the parcel. The refund will be complete, except shipping charges, on all products returned in accordance with the terms specified above. If there is a problem with the product received, the purchaser must contact me within 7 days’ date of receipt. If after a period of 30 days, the merchandise is lost in the post, I will make a full reimbursement of the items ordered.

Additional Information Special Orders: I accept custom orders regarding the size, color and choice of particular crystals.  Please understand that some crystals and articles are hard to find. If I am unable to satisfy your request as a result of my research, I will contact you immediately within a reasonable time frame.

Given that mother Nature has her own way of creating and that several techniques can be used for manufacturing, the color and shape of the crystals may vary.

For all custom orders, I require payment before commencing work.  Prior to shipping your order I will send you pictures of the product for your approval.